For hotels, guesthouses and restaurants in Sri Lanka

Run your hotel, restaurant and hall from one program.

A hotel management system (PMS) and restaurant POS for small and mid-size hotels, guesthouses and restaurants in Sri Lanka — built, and used every day, at Royal Crown Residency near Colombo.

Ask for a demo on WhatsApp (WhatsApp +94 72 333 7717)

Restaurant POS order screen on a tablet: the menu on the left, the order of Table 1 on the right, Print KOT and Settle bill below

Used every day at Royal Crown Residency, Thalawathugoda — the restaurant, the rooms and the hall. Today it runs in one house: ours. We are looking for the next few. The pictures on this page show the same screens, with made-up guests.

Why a hotel owner might choose this one

Built in a working hotel

Every feature is there because a shift at Royal Crown Residency needed it. The program runs there every day. More than a thousand automated tests run before each update, and updates arrive every week without a shutdown.

One login for the whole house

Restaurant, rooms, hall, housekeeping, stock, payroll, cash, reports and your websites share one database. Nothing is typed twice, and two reports cannot disagree.

It warns you the same day

It reads back what you entered and tells you: this stay is still open but the room is free, this table was left unpaid, this kitchen ticket never printed, this deposit looks wrong. The most serious come first, with the way to fix them.

Made for how hotels here sell

Rooms by the hour, day stays and 24-hour stays, separate cash and transfer prices, deposits by transfer, bills charged to the room, and QR ordering. All built in, priced in rupees, with SMS through a Sri Lankan gateway.

Easy for new staff

Every screen says in one sentence what it does. A new waiter can take orders after ten minutes; the owner can read the day overview without a manual.

Your equipment, your data

Any tablet, phone or PC with a browser, and the receipt printers you already own. Your data sits in your own Google account. Leave whenever you like and take it with you.

Clear about money

Every payment keeps its day, its method and the person who took it. Refunds go back the way the money came. Cash differences are counted, not hidden.

What your staff will actually see

Hotel calendar page with the rooms in use, arrivals, departures and the assistant with what is ahead — Rooms calendar: who is in, who arrives, who leaves today.

A dish dialog asking for portion, spiciness, extras and a note for the kitchen — A dish asks for portion, spice level, extras and a note for the kitchen.

Order screen on a phone — Taking an order on a phone.

Hotel reservations screen on a phone — Room reservations on a phone.

Settings page with one switch per module — Switch on only the parts your house uses.

Use only the parts your house needs

Restaurant POS

Take the order, print it in the kitchen, settle the bill — even to a guest's room.

Restaurant page with the open orders of the tables, the system check and the new-order button

Kitchen screen with the tickets as new, cooking and ready

Kitchen and bar tickets (KOT) print by themselves on receipt-style roll printers — with spice and sugar levels, course notes and a REPRINT mark; a ticket that did not print is flagged on every device until it is handled.
Self-ordering by QR code: a card in every room and on every table — the guest sees the live menu, orders with name and phone, and the order arrives in the kitchen like any other. Opening hours are yours to set.
Split bills, discounts and voids need a PIN; refunds go back the way the money came and put the stock back; a bill can go to the room and is paid at check-out.
Table plan with open orders, takeaway and room service in one screen; every order shows who took it and when.
Kitchen screen instead of paper when you want it: new, cooking, ready — with waiting times.
Sounds for new orders, a search over everything from the keyboard, and a day summary on the restaurant page.

Rooms & front desk

Sell rooms by the hour, the day or the night — the way hotels here really sell.

Hotel reservations page with the arrivals, departures, deposits and the check-in button of today

Packages per room type: short stay, day stay, 24-hour stay and nights, each with its own price; cash and transfer prices side by side.
Calendar of all rooms, reservations, walk-ins, group bookings over several rooms, blocks for repairs.
Deposits, advances and part payments by cash, card, transfer or credit; every payment keeps its own day for the reports.
Early arrival and late departure are charged by the started hour — automatically, and only when you switch it on.
Check-out with the room, the restaurant bills and the extras on one paper; the invoice also goes online for the guest for 48 hours.
Booking requests from your website land in the program and become bookings with one tap; the website shows your live prices and closes the day when you say so.
Meal plans, room moves, extensions and early departures recalculate the price — never silently.

Hall & events

Quotation, confirmation and bill from one booking.

Function bookings with packages, per-head prices and extras; the quotation, the confirmation and the bill print from the same booking.
Requests from the website for the hall arrive like room requests.

Housekeeping

The cleaner marks a room clean on their phone; the front desk sees it at once.

A room that is checked out turns dirty by itself; the cleaner marks it clean from the phone; the front desk sees it at once.
A message to the housekeeping WhatsApp group when a room has to be cleaned.

Stock & buying

Every sale takes its ingredients off the stock.

Recipes: a paid dish takes its ingredients off the stock; bottles in sizes, menus and options included.
Food cost against a target: dishes above it are listed with the price that would meet it; actual food cost from counts.
Suppliers, purchase orders and deliveries; a delivery note can be read from a photo and matched to the items.
Reorder points, minimum stock levels and a buying plan per supplier; what runs out first is marked urgent.
Loss by reason, best-before by delivery, items that do not move, prices that cannot be right.

Staff & salaries

Records, attendance, leave and salaries in the same program.

Employee records with documents, attendance and leave, salary runs and advances; payroll is kept apart from the cash desk.
Who may see payroll is a permission, not a habit.

Cash & daily reports

See every rupee: when, how, and who took it.

Reports page with the system check of what needs attention and the day overview of restaurant and hotel

Cash shifts per cash drawer: starting cash, counts, differences, movements — the person who is short again and again is noticed.
The program checks itself: double bookings, a stay still open with the room already free, a table left unpaid, a kitchen ticket waiting too long, a deposit that cannot be right, a weak day — critical first.
After midnight two SMS: the restaurant and the hotel day report, each with a link to the full report online for a week.
Day overview for the owner: income by restaurant and hotel, by cash, card, transfer and credit; sales by item, by hour, by waiter.
Bank accounts and contacts, transfers, expenses with photo receipts, monthly bills with due dates and budgets per category.
Ask about your numbers in plain words — an assistant that reads the figures and nothing about the guests.

Guests & messages

Your website, online menu and guest list use the same prices.

A paid bill with the buttons to print it or send it to the guest by SMS with the invoice online

SMS and WhatsApp to guests: the menu link, the bill so far, a thank-you with the review link; templates are yours.
The hotel website and the online food menu read the program: prices, availability and the menu are never typed twice.
Staff alerts by SMS: cash counts, cash movements, large payments, problems — each one can be switched on or off.
A guest database with stays, spending and notes; loyalty when you want it.

Who can do what

You decide who can do what — and you see what they did.

Login by e-mail with the administrator's approval; a PIN per staff member with its own rights — which pages, which actions.
A record of every action with the person, the device and the time; last login and last PIN use per person.
The screen locks after a while without use; wrong PINs lock the cash drawer for a moment; sensitive settings ask the PIN again.
Settings are grouped by module, and only the administrator sees staff, PINs, modules and the house.

Your data & backups

Your data stays in your own Google account, with daily backups.

The program is hosted in your own Google account (Firebase): your data, your account, no lock-in.
Runs in the browser on tablets, phones and PCs; the Windows app adds silent printing on receipt-style roll printers and updates itself.
A daily backup on the print station and in the cloud, a restore that is tested, exports to Excel and PDF.
A short loss of the internet does not lose an order: the entries are kept on the device and sent when the line is back.

What many systems give you, and what you get here

Topic	Many systems	Royal Crown System
Restaurant and hotel	Often two systems and two logins	One program; the restaurant bill goes to the room
Rooms by the hour	Nights only, hours as a workaround	Short, day, 24-hour and night packages with their own prices
Kitchen printing	A printing program, a driver, a technician	The Windows app prints by itself; a lost ticket is flagged everywhere
Self-ordering	Often an extra service	A QR card per room and table, included
What goes wrong	You find out at the month end	The day overview lists it the same day, critical first
Stock	A separate inventory program	Recipes take stock on every sale; food cost against a target
Day report	Log in and look	Two SMS after midnight with a link to the full report
Your data	On the vendor's server	In your own Google account, with daily backups and exports

Descriptions of other systems are general, not about one product.

Questions owners ask

Can I use only the restaurant?

Yes. Each part can be switched on or off. A restaurant without rooms uses the restaurant alone; a hotel adds rooms, hall and housekeeping when it is ready.

What if the internet goes down?

A short loss does not lose an order. The entries are kept on the device and sent when the line is back.

What do I need to buy?

Any tablet, phone or PC with a browser. For silent printing on receipt-style roll printers, the Windows app on one PC in the kitchen or at the counter.

Whose data is it?

Yours. It lives in your own Google account (Firebase). There are daily backups, and exports to Excel and PDF.

How long does it take to set up?

Days, not months. We set it up for your house with your own rooms and your own menu, and show it to you on your own phone.

What does it cost?

We have not published prices yet. Message us about your house and ask.

Watch it run in a real hotel

The best demo is a real shift. Visit Royal Crown Residency in Thalawathugoda, or message us. We show you the program on your own phone, with your own rooms and your own menu, and set it up for your house in days, not months. Prices are not published yet; tell us about your house and ask.

Ask for a demo on WhatsApp (WhatsApp +94 72 333 7717)

Royal Crown System is made by Royal Crown, Sri Lanka, and runs at Royal Crown Residency. Your data is hosted in your own Google account (Firebase). SMS goes through a Sri Lankan gateway. WhatsApp messages use the phone's app. See the guest QR menu live at royalcrown-hotel.com/food, and the hotel's live prices and hall on this website, which read the program.